Kalomo, Zambia
Core ICT & Digital Skills

Certificate in Information Technology

Enterprise IT fundamentals: networking, systems administration & support

1 students
Intermediate
64.00 hours
English

Instructor

Certificate in Information Technology
ZMW 2,500.00

This course includes:

  • 64.00 hours on-demand content
  • Full lifetime access
  • Access on mobile and desktop
  • Assignments and quizzes

Course Description

Master enterprise IT fundamentals preparing you for professional IT positions. Learn network administration, systems infrastructure, IT security principles, and technical support procedures. Understand TCP/IP networking, routing, switching, Active Directory, and server management. Master troubleshooting methodologies, help desk operations, and customer service excellence. Learn virtualization, cloud computing basics, backup solutions, and disaster recovery. Understand IT service management (ITIL), documentation practices, and change management. Gain practical experience with Windows Server, Linux administration, and network configuration. Perfect preparation for entry-level IT roles including help desk technician, systems administrator, or network support specialist. Build the practical skills IT departments need.

Course Curriculum

Course curriculum will be available soon.

Career Outcomes

1

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Potential Job Titles

IT Support Specialist Network Administrator Systems Analyst Technical Support IT Coordinator Help Desk Technician

In-Demand Skills You'll Gain

Hands-on technical problem solving
Industry-standard tools & software
Professional communication
Project management basics

Companies That Hire Our Graduates

MTN Zambia

Airtel

ZNCB

BongoHive

Graduate Success Story

M

"After completing this course, I landed my first IT job within 2 months. The practical skills I learned at Edutrack gave me the confidence to ace my interviews and excel in my role."

Mwamba Chanda

IT Support Specialist at MTN Zambia

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