Intermediate

Certificate in Information Technology

About This Course

Master enterprise IT fundamentals preparing you for professional IT positions. Learn network administration, systems infrastructure, IT security principles, and technical support procedures. Understand TCP/IP networking, routing, switching, Active Directory, and server management. Master troubleshooting methodologies, help desk operations, and customer service excellence. Learn virtualization, cloud computing basics, backup solutions, and disaster recovery. Understand IT service management (ITIL), documentation practices, and change management. Gain practical experience with Windows Server, Linux administration, and network configuration. Perfect preparation for entry-level IT roles including help desk technician, systems administrator, or network support specialist. Build the practical skills IT departments need.

Course Content

Module 1: IT Foundations — From Computer Literacy to Information Technology

1.1 What Is Information Technology? (Preview)

1.2 Operating Systems: The Manager Behind the Screen

1.3 File Management Mastery for the Office

1.4 Software, Hardware, and the Business IT Environment

Module 2: Office Networks and Connectivity

2.1 How Office Networks Work

2.2 Sharing Files and Printers on a Local Network

2.3 Setting Up and Securing Wi-Fi for a Small Office

2.4 Troubleshooting Common Network Problems

Module 3: Cloud Services and the Business Software Landscape

3.1 Introduction to Cloud Services for Zambian Businesses

3.2 Google Workspace for Teamwork and Productivity

3.3 Microsoft OneDrive and Office Online

3.4 Choosing Business Software: Accounting, POS, and More

Module 4: System Administration, Support, and Smart IT Procurement

4.1 User Accounts, Permissions, and Updates

4.2 Backups and Data Protection

4.3 IT Support Etiquette and Ticketing

4.4 Databases, Reports, and IT Procurement for Small Organisations

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ZMW 2,500.00

Instructor TBA

Duration 8 weeks

Students 1

Language English