Beginner

Certificate in Secretarial & Office Management

About This Course

Become an indispensable administrative professional with comprehensive secretarial and office management training. Master advanced typing skills, business correspondence, minutes taking, and professional communication. Learn office organization, filing systems, records management, and document control. Understand meeting coordination, travel arrangements, calendar management, and executive support. Master business etiquette, telephone techniques, customer service excellence, and professional image. Learn time management, priority setting, and workflow optimization. Understand office technology, database management, and basic bookkeeping. Perfect for executive assistants, office administrators, personal assistants, or professionals in administrative roles. Become the organizational backbone that enables business success.

Course Content

Module 1: The Role of a Secretary and Office Professional

Lesson 1.1: What Secretarial Work Looks Like Today (Preview)

Lesson 1.2: Professional Traits of a Secretary

Lesson 1.3: Office Ethics, Confidentiality and Personal Presentation

Module 1 Quiz: The Role of a Secretary and Office Professional

Module 2: Communication Skills — Memos, Letters, Minutes and Email Etiquette

Lesson 2.1: Writing Memos and Official Letters

Lesson 2.2: Agendas, Minutes and the Meeting Cycle

Lesson 2.3: Email Etiquette for Zambian Workplaces

Lesson 2.4: Telephone Skills and Taking Messages

Module 2 Quiz: Communication Skills

Module 3: Filing, Records Management and Office Organisation

Lesson 3.1: Filing Systems and Records Classification

Lesson 3.2: Records Retention, Archiving and Disposal

Lesson 3.3: Office Layout, Stationery and Inventory Control

Module 3 Quiz: Filing, Records and Office Organisation

Module 4: Reception, Telephone Skills and Customer Service

Lesson 4.1: Reception Duties and First Impressions

Lesson 4.2: Handling Telephone Calls Professionally

Lesson 4.3: Customer Service and Complaint Handling

Module 4 Quiz: Reception and Customer Service

Module 5: Computer Applications for Office Work

Lesson 5.1: Microsoft Word for Professional Documents

Lesson 5.2: Microsoft Excel for Office Records

Lesson 5.3: Microsoft PowerPoint for Office Presentations

Module 5 Quiz: Computer Applications for Office Work

Module 6: Diary Management, Travel Arrangements and Confidentiality

Lesson 6.1: Managing Appointments and Diaries

Lesson 6.2: Travel Arrangements and Itineraries

Lesson 6.3: Confidentiality, Data Protection and Professional Conduct

Module 6 Quiz: Diary Management, Travel and Confidentiality

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ZMW 2,500.00

Instructor Michael Siame

Duration 8 weeks

Students 1

Language English