Intermediate

Certificate in ICT Support & Hardware Repair

About This Course

Become a skilled ICT technician with comprehensive computer hardware training. Learn computer architecture, component identification, hardware installation, troubleshooting methodologies, and repair techniques. Master operating system installation (Windows, Linux), driver management, and system optimization. Understand common hardware problems: motherboard issues, power supply failures, storage problems, and peripheral connectivity. Learn diagnostic tools, preventive maintenance, data recovery basics, and customer service skills. Gain hands-on experience assembling PCs, upgrading components, and resolving technical issues. Understand mobile device repair fundamentals. Perfect for aspiring IT support professionals, computer technicians, or entrepreneurs starting repair businesses. Provide essential technical support that keeps organizations running smoothly.

Course Content

Module 1: PC Hardware Essentials and Safe Hands-On Practice

1.1 Opening a Computer Safely and Identifying Parts (Preview)

1.2 The Motherboard, CPU, RAM and Storage

1.3 Power Supplies, Cables and Connectors

1.4 Preventive Maintenance: Dust, Heat and Load-Shedding

Module 2: Diagnosing Common Hardware and Software Faults

2.1 No Power, No Display and Beep Codes

2.2 Overheating, Slow Windows and Virus Removal from Flash Disks

2.3 Reinstalling Windows and Backing Up User Data

2.4 Mobile Phone Basics: Screens, Batteries and Charging Ports

Module 3: Peripherals, Networks and Printer Care

3.1 Printer Installation, Maintenance and Clearing Paper Jams

3.2 Keyboards, Mice, Monitors and Projectors

3.3 Basic Networking: Cables, Wi-Fi and Sharing Internet

Module 4: Building a Repair Side-Business in a Township

4.1 Pricing Repairs and Estimating Parts in Kwacha

4.2 Sourcing Parts from Lusaka and Online Marketplaces

4.3 Customer Trust, Warranties and Record Keeping

4.4 Starting Your Township Repair Desk — Business Plan

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ZMW 2,500.00

Instructor TBA

Duration 8 weeks

Students 0

Language English